How is this version different from the previous two versions?
Fabric!! Tencel and cotton, together, help you keep warm in the cold and cool in a hot climate, thereby maintaining a perfect body temperature to keep you fresh and active all day. The magical blend of fabric helps to wick away the moisture and keeps you cooler & drier. You can wear it three ways - up, down or classic. How awesome is that!!
Last updated: January 18, 2022 11:25
Is the jacket waterproof?
The jacket is not waterproof or water-resistant.
Last updated: January 18, 2022 11:32
Why am I not able to see the shipping cost?
Shipping will be calculated once we send you the post campaign surveys. Please be assured that we will keep the prices as economical as possible :)
Last updated: January 18, 2022 11:32
Will I have to pay customs/duties/import taxes?
Yes. International backers will have to take care of import taxes.
Last updated: January 18, 2022 11:48
Can you declare the parcel as a gift?
We are unable to declare the shipment as gift. We appreciate your understanding in this regard.
Last updated: January 18, 2022 11:49
What is your return/exchange policy?
We do not offer refunds or returns on items received as Kickstarter rewards. The support we get from our Kickstarter backers is what enables us to run and grow our business, gather customer feedback, design new products and improve existing ones. In the Kickstarter community, the items that you receive after making a pledge are referred to as “rewards” because they are not purchases in the traditional sense.
That said, we want to ensure that you find the right size for you, so we will offer size exchanges. If you end up needing an exchange, however, we will need to charge for the shipping both ways as we are a new company with limited resources that would make free exchanges difficult, at this time. We appreciate your understanding on this. As always, we will try our best to negotiate the safest and most economical shipping option with the courier for you. We will begin exchanges once the shipping for the project is 100% fulfilled and this will be communicated via an update. Until then we request that you hold on to the products in their original packaging.
Last updated: January 18, 2022 11:51
Do we get two hoodies with the jacket?
Yes!! The jackets come with two hoods. One grey and one that is the same color as the jacket. So if you get the olive jacket, you will have an olive hood as well as a grey hood. One jacket, two hoods, wear it in 3 styles - classic, up or down. You couldn’t ask for more!!
Last updated: January 18, 2022 11:54
How do I wash these jackets?
Zip up everything Zip up the jacket and pockets before washing.
Wash as delicates For washing, use cold water, low spin and the delicate cycle.
Wash like fabrics Avoid jeans and heavy towels or items with hooks and clasps..
Tumble dry low Lay-flat to dry or tumble dry on a low heat setting
Last updated: January 18, 2022 12:03
What is the temperature range of the jackets?
10-degree C to 24 degree C
50-degree F to 76-degree F
Last updated: January 20, 2022 08:24
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.